Privacy Policy

Last Updated: November 25, 2025
Effective Date: November 25, 2025

Introduction

Collaboration Lab LLC ("we," "us," "our") operates the Tiger Sitters platform. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains:

• What information we collect
• How we use that information
• How we protect it
• Your rights regarding your data

Important: Tiger Sitters is currently in pre-launch development. We are collecting limited information for market validation and service development. This policy will be updated before our Spring 2026 service launch.

Information We Collect

Information You Provide Directly

From All Users:

• Name (first and last)
• Email address
• Account password (encrypted)
• User type (family or caregiver)
• ZIP code (for geographic validation)

From Families:

• Number of children needing care
• Children's ages (not birth dates)
• Children's diagnoses or care needs
• Description of care requirements
• Care schedule preferences (days, times, frequency)
• Allergies and safety considerations
• Note: We do NOT collect children's names, photographs, or other identifying information

From Caregivers:

• Professional certifications (RBT, OT, DSP, CNA, etc.)
• Years of experience with children and special needs
• Background description
• Availability preferences

Information Collected Automatically

Technical Information:

• IP address (for security and spam prevention)
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website

Cookies and Tracking:

• We use essential cookies for account functionality
• We do not currently use advertising or tracking cookies
• We may add analytics in the future (with notice)

How We Use Your Information

Current Use (Pre-Launch Phase)

We use your information to:

Service Development:

• Understand demand for specialized childcare in the Triangle area
• Develop matching algorithms
• Plan our service offering
• Determine geographic coverage areas

Communication:

• Send account verification emails
• Provide updates about service development
• Notify you of our Spring 2026 launch
• Respond to your questions or requests

Platform Operation:

• Create and manage your account
• Authenticate your login
• Protect against spam and abuse
• Ensure platform security

Market Research:

• Analyze aggregate data about care needs
• Understand caregiver certification distribution
• Identify service gaps and opportunities
• Note: Individual profiles are never shared publicly

Future Use (After Service Launch)

When we launch services, we will also use your information to:

• Match families with appropriate caregivers
• Facilitate care arrangements
• Process payments
• Conduct background checks (caregivers)
• Verify certifications
• Manage bookings and schedules

You will receive notice and can review updated terms before we launch services.

How We Share Your Information

Current Sharing (Pre-Launch)

We do NOT share your personal information with third parties, except:

Service Providers:

• Email service (SendGrid) - to send verification and notification emails
• Hosting provider (AWS/Railway) - to store data securely
• Database service (PostgreSQL) - to manage your information

These providers are bound by contracts to protect your data and use it only for specified purposes.

Legal Requirements:

• If required by law or legal process
• To protect rights, property, or safety
• In response to valid government requests

Future Sharing (After Service Launch)

When services launch, we will:

• Share family profiles with matched caregivers (and vice versa)
• Share information with background check providers
• Share payment information with payment processors
• All sharing will be limited to what's necessary for service operation

We will NEVER:

• Sell your personal information
• Share your information for marketing purposes
• Provide your data to advertisers

Children's Privacy

Our Approach

We take children's privacy very seriously. We do NOT collect personal information directly from children.

What we do:

• Parents provide general information about their children's care needs
• We collect ages and diagnoses, not names or photos
• All information is provided by adults who have legal authority

What we don't do:

• We don't create accounts for children
• We don't allow children to interact with our platform
• We don't knowingly collect information from children under 18

COPPA Compliance

Our service is directed to adults (18+) only. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately.

Parents are responsible for deciding what information to share about their children's care needs.

Data Security

How We Protect Your Information

Technical Measures:

• Encryption in transit (HTTPS/TLS)
• Encrypted password storage
• Secure database access controls
• Regular security updates
• Rate limiting and spam prevention

Operational Measures:

• Limited employee access to data
• Security training for staff
• Regular backup procedures
• Incident response planning

Important Limitations

No system is 100% secure. While we use industry-standard security measures, we cannot guarantee absolute security. You are responsible for:

• Keeping your password confidential
• Not sharing your account
• Notifying us of any security concerns

Your Privacy Rights

Access and Control

You have the right to:

Access Your Data:

• View your profile information at any time
• Request a copy of data we hold about you
• Contact us: hello@tigersitters.com

Update Your Data:

• Edit your profile information
• Correct inaccuracies
• Update preferences

Delete Your Data:

• Request account deletion
• We will delete your information within 30 days
• Some information may be retained for legal or operational reasons

Opt-Out of Communications:

• Unsubscribe from marketing emails (link in every email)
• You cannot opt out of essential account emails (verification, security alerts)

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what information we collect
• Right to request deletion
• Right to opt out of sale (we don't sell data)
• Right to non-discrimination

Contact us at hello@tigersitters.com to exercise these rights.

Data Retention

How Long We Keep Your Information

Active Accounts:

• We retain your information as long as your account is active
• Data is used for service development and operation

Deleted Accounts:

• Most information deleted within 30 days
• Some data retained for legal compliance (e.g., financial records if applicable)
• Aggregate, anonymized data may be retained indefinitely

Pre-Launch Period:

• If you delete your account before service launch, all information is deleted
• If you don't complete registration, partial data is deleted after 90 days

International Data Transfers

Your information is stored on servers located in the United States. If you access our platform from outside the U.S., your information will be transferred to and processed in the United States.

By using our platform, you consent to this transfer and processing.

Third-Party Links

Our platform may contain links to other websites (e.g., certification verification sites). We are not responsible for the privacy practices of other websites. Please review their privacy policies separately.

Changes to This Privacy Policy

How We Update This Policy

We may update this Privacy Policy as we develop our service. Changes will be:

• Posted on this page with a new "Last Updated" date
• Communicated via email for material changes
• Effective immediately for minor changes
• Effective after notice period for material changes

Before service launch: We will provide comprehensive updated privacy terms reflecting our full service operations.

Your Continued Use

Continued use of our platform after changes constitutes acceptance of the updated Privacy Policy.

Contact Us

Questions or Concerns

If you have questions about this Privacy Policy or our privacy practices:

Email: hello@tigersitters.com
Subject Line: Privacy Inquiry

Response Time: We aim to respond within 5 business days

Data Protection Requests

To exercise your privacy rights (access, update, delete):

Email: hello@tigersitters.com
Subject Line: Data Request
Include: Your name and email address associated with your account

We will verify your identity before processing requests.

Legal Information

Legal Entity: Collaboration Lab LLC
Jurisdiction: North Carolina, United States
Governing Law: North Carolina law governs this Privacy Policy

Specific Information About Data Collection

What We Collect and Why

Information We DON'T Collect

For transparency, here's what we intentionally DON'T collect:

• ❌ Children's names
• ❌ Children's photographs
• ❌ Children's birthdays (only ages)
• ❌ Social Security numbers
• ❌ Payment information (not yet)
• ❌ Precise geolocation (only ZIP codes)
• ❌ Biometric information
• ❌ Health records beyond care needs description
• ❌ Social media information

Pre-Launch Data Practices

Limited Collection Period

During the pre-launch phase (now through Spring 2026):

• We collect minimal information necessary for market validation
• No background checks are conducted
• No payment information is collected
• No services are provided

Data Use Transparency

Your information during pre-launch is used ONLY for:

1. Understanding market demand
2. Developing our platform
3. Communicating about service launch
4. Planning our service area

We will NOT:

• Share profiles with other users
• Conduct background checks without notice
• Process payments
• Arrange care services

Document Version

Version: 1.0 (Pre-Launch)
Status: Covers pre-launch data collection only
Next Update: Before Spring 2026 service launch
Previous Versions: None (initial version)

We're committed to protecting your privacy as we build Tiger Sitters. Thank you for trusting us with your information during this development phase.

Questions? Email us anytime at hello@tigersitters.com